True Blue Guaranteed for Life

If these aren't the most durable socks you've ever worn, send them back and we'll replace them with a new pair.. No receipt needed, just the pair of socks in question.

We've tried to make this process as easy as possible! Fill out the form and send us your socks and we'll do the rest.

SUBMIT CLAIM

The Warranty Process

  • Step 1: Remove

    You've found a flaw, and finally get to use our famous lifetime warranty!

  • Step 2: Warranty Form

    Submit your form (link above). We've made it simple!

  • Step 3: Wash and Send

    Wash, pack your socks and warranty form then send them to us! (must be matching pairs)

  • Step 4: Receive Your Code

    Once we receive and process your claim, we will email your code

  • Step 5: We Replace

    We Honour our promise, and Ship you out a new pair of socks for free.

  • Step 6: (Optional)

    Help spread the word so more people know we exist!

Lifetime Guarantee - FAQ

What products are covered by this guarantee?


Our Lifetime Guarantee applies to all merino wool socks sold on or after 03-06-2025 on our website.

What does the guarantee cover?

  • We’ll replace your socks if they: Show any fault in materials or workmanship.

What’s not covered?

We do not cover:

  • Loss, theft, or intentional damage
  • expected cosmetic wear that doesn't affect performance ( ie; fading or pilling)
  • Damage from misuse

If your unsure reach out to us and a team member will be more than happy to assist.

Do I need a receipt or proof of purchase?

While we don't require a receipt for warranty claims, we do require proof of purchase (such as your order number or email used to order) to process your claim.

If you have misplaced your order number email the team and they will do their best to assist you in recovering this.

Please note; our lifetime Guarantee only applies to socks purchased directly through www.onlysocks.com.au, it does not apply to socks sold in retail stores.

How do I submit a claim?

We've made our warranty process Simple. Just fill out our Warranty Claim Form, attach a clear photo of the issue, and provide your order number. Once approved, we’ll send you a replacement pair—free of charge.

Do I need to return the damaged socks?

Yes, we must receive a matching pair of socks to honour a claim