Refund policy

This policy applies to products purchased from the website onlysocks.au, including all ONLYSOCKS workwear and ONLYSOCKS accessories.

CAN I RETURN MY GOODS?

Change of Mind Returns

We understand that sometimes you may change your mind after placing an order.

Due to hygiene reasons, change of mind returns are only accepted for socks that are unopened, unworn, unwashed, and in their original packaging.

Requests for change of mind returns must be made within 14 days of delivery.

Please note:

  • Return shipping costs for change of mind returns are the responsibility of the customer.
  • Any free shipping offered by us will be deducted from the refund amount, with a receipt from Australia Post provided as proof of cost.
  • Original shipping charges are non-refundable.
  • Opened, worn, or used socks cannot be returned for change of mind due to hygiene standards.
  • If your item arrives faulty or incorrect, please contact us and we will make it right.
  • A restocking fee to the value of 10% of original order will be deducted from any refund given.

WHAT IF I ORDERED THE WRONG SIZE?

We do our best to provide you with as much sizing information as possible, so you can make the right fit decision before purchasing on onlysocks.com.au. It is the responsibility of the purchaser to determine the best fit using the information provided.

International returns will not be accepted, so please choose carefully.

WHAT IF MY PRODUCT IS FAULTY?

ONLYSOCKS takes great pride in making the best quality products for hard-working Australians. However, if for any reason you find that a product you have purchased is faulty in any way, we can assist you in resolving the issue. Returns will be accepted for all Australian and International orders where the products are found to be genuinely faulty.

All faulty products must be mailed to ONLYSOCKS head office and the parcel must include proof of purchase (this may include the invoice, credit card statement, or payment statement) and a note including customer name, address, phone number, purchase order number and the reason (fault) for returning the goods. Once the item/s have been received and checked by our quality assurance department, our customer service team will reach out regarding a replacement or refund for the number of returned items. We apologise if you have received a faulty product or your order was not correct. *Please note that if the date of purchase is older than 30 days, we will not be able to replace or refund the order for faults. Reach out to our team at sales@onlysocks.au with a photo of the issue and they will assist you on the following steps.

WHAT IS THE PROCESS FOR RETURNS?

If the product you have received is faulty please contact us immediately by email to sales@onlysocks.au and include proof of purchase along with a description of the problem and include a photograph showing the issue. Our Customer Service team will then contact you to advise on the next steps.


HOW LONG WILL IT TAKE TO BE REFUNDED?

Once the products have been received by ONLYSOCKS, please allow approximately 5 business days for your refund to be processed back to your account. The funds will be refunded into the credit card, PayPal or bank account used to initially purchase the products. Receiving your refund payment will depend on the time it takes your financial institution to finalise the refund.

Lifetime Guarantee Policy

At OnlySocks, we believe in making products that go the distance. That’s why our Merino Wool Socks — made from premium Australian Merino wool — is backed by our Lifetime Guarantee.

This policy outlines the terms and conditions of our Lifetime Guarantee and ensures compliance with all relevant Australian Consumer Law (ACL).

What’s Covered

This Lifetime Guarantee applies to all socks sold by www.onlysocks.com.au on or after the 03/06/2025, and covers:

  • Any defect in materials or workmanship

What’s Not Covered

This guarantee does not apply to products purchased through 3rd party suppliers / retail stores, due to the increasing number of counterfeits on the market.

It also excludes:

  • Loss or theft

  • Deliberate damage or misuse

  • Cosmetic wear (e.g., fading, pilling) that does not affect performance.

  • Socks that have not been cared for inline with the Care guide available on the packaging or the product page on this website.

  • socks used outside of their intended use, (ie: socks worn without shoes on) 

How to Claim

  1. Fill out the claim form completely and accurately with:

  2. A clear photo of the issue

  3. Your order number or proof of purchase

  4. A short explanation of the problem

  5. We will email your returns form within 30days

  6. Send Washed socks back to us to review and learn from
  7. We email you your discount code that covers the replacement cost. 

* note: you must return a matching pair in order for a claim to be valid.

Your Rights Under Australian Law

Our Lifetime Guarantee is offered in addition to your rights under the Australian Consumer Law.

Important Notes

  • This guarantee is non-transferable and only valid for the original purchaser (gifts will be considered, on a case by case basis).

  • We reserve the right to modify or discontinue this policy at any time.

  • This guarantee is offered as a promotion, for our merino wool range, and is not a permanent offering ( however we will honour purchases made during this period for the entirety of their expected life, so long as the sock was used for its intended use, and cared for appropriately) 

If you have any questions about this policy or your socks, our customer service team is always here to help.

OnlySocks — Quality without compromise. Guaranteed for life.

 

HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?

Office Open Hours: Monday to Friday (excluding public holidays in NSW, Australia)
9.00am and 5.00pm, Australian Eastern Standard/Daylight savings
Email: sales@onlysocks.au